Consortium for Service Innovation

Consortium Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.

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Customer experience (CX) is the key frontier where brands can truly differentiate themselves in an increasingly competitive landscape. It helps businesses provide delightful experiences across customer touchpoints. This website aims to showcase a comprehensive collection of the best apps to boost customer experience.

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